At We Grow Coaching Academy, we seek to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems.

Purpose The purpose of this procedure is to:

  • outline the process to be followed by staff, program facilitators, trainers and trainees when dealing with trainee related grievances
  • provide professional handling of investigations in a way that is helpful for all concerned.

Scope

This procedure seeks to ensure that complaints against the Academy made by trainees are treated seriously and, if found to be valid, are acted upon to ensure that the trainees’ interests are protected as far as it is possible for the Academy. This complaints procedure and any decisions made under them are not intended to give rise to legal rights, or obligations on the Academy to pay compensation either in respect of a decision made pursuant to the procedures or for a breach of these procedures. These procedures are intended to facilitate the resolution of grievances by the Academy.

Anonymous complaints will not normally be considered.

In all steps throughout this procedure, it is the responsibility of trainees and Academy’s team to maintain confidentiality, privacy, and integrity of those involved in the procedures. Failure to do so on the part of member(s) of staff or trainees may lead to additional disciplinary actions.

Principles which underpin the general student complaints procedures

The guiding principles of these procedures are that complaints shall be: (1) treated seriously and with fairness; (2) dealt with quickly, simply and at the appropriate level, as far as is possible; (3) treated consistently across the Academy; (4) subject to the principles of natural justice;  (5) progressed through two stages – an informal stage and, if necessary, a formal stage;  (6) dealt with and resolved wherever possible, at the informal stage.

A process for filing grievances can be found below:

Step 1. A participant or a trainee should first attempt to resolve the issue directly with the educator/trainer, team member, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

Step 2. If participants or trainees are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, they should submit a written grievance to the program director within (14) days. The program director will review the issue and talk to the participant or the trainee within (7) days of receiving the complaint (not including holidays and closures). The program director will work with all parties involved to resolve the issue.

Step 3. If a participant or a trainee does not feel the issue is resolved, a written request for an appeal should be sent to for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant or the trainee within (7) days (not including holidays and closures). All appeal decisions are final.

If the complaint is against the program director, then an alternative staff member can be contacted and designated as the person dealing with the complaint.

Director of Education: Iuliana Pielmuș, iulia@wegrow.academy

Complaints against the Director of Education can be made to Olga Udrea, olga@wegrow.academy.